Terms of Service
These Terms of Service govern your access to and use of Arctrait’s sites, content, and software development and technology services (the “Services”). By engaging with us or using the Services, you agree to these terms.
Scope and use
- We provide software engineering, product delivery, AI/ML, blockchain, embedded, and related technology services.
- Specific deliverables, timelines, and assumptions are defined in proposals, statements of work, or order forms (collectively, “SOWs”).
- You will use the Services only for lawful business purposes and in accordance with the SOW and these terms.
Customer responsibilities
- Provide timely access to stakeholders, systems, and information needed to deliver the Services.
- Safeguard credentials and access tokens you share with us; notify us promptly of any suspected compromise.
- Ensure any materials or data you provide do not infringe on others’ rights and comply with applicable laws.
Fees and payment
Fees, invoicing schedules, and expenses are described in the applicable SOW. Unless otherwise specified, invoices are due within 30 days of receipt. Disputed amounts should be raised in writing promptly; undisputed amounts remain payable.
Intellectual property
- Pre-existing IP from either party remains that party’s property.
- Deliverables and work product are handled as stated in the SOW. If not specified, Arctrait grants you a non-exclusive, worldwide, royalty-free license to use deliverables for your internal business purposes.
- Feedback you provide may be used to improve our Services without obligation.
Confidentiality
Each party will protect the other party’s confidential information using at least reasonable care and will use it only to perform or receive the Services. These obligations do not apply to information that is publicly available, rightfully obtained from a third party, independently developed without use of confidential information, or required to be disclosed by law (with notice where legally permitted).
Security and data protection
We apply technical and organizational measures appropriate to the Services we provide. Data handling is described in our Privacy Policy and any data protection terms in the SOW. You remain responsible for your own compliance obligations and for configuring any systems you control.
Third-party services
The Services may depend on or integrate with third-party platforms, libraries, or infrastructure. Those third parties’ terms and privacy policies govern your use of their services. We are not responsible for third-party failures or obligations beyond our control.
Warranties and disclaimers
We will perform the Services with reasonable skill and care. Except as expressly stated in an SOW, the Services are provided “as is” and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or loss of profits, revenue, data, or business interruption. Each party’s aggregate liability arising out of or related to the Services is limited to the fees paid or payable for the Services giving rise to the claim in the twelve (12) months before the event. These limits do not apply to liability that cannot be limited by law.
Term and termination
These terms apply while you access our site or until all SOWs have expired or been terminated. Either party may terminate an SOW for material breach if not cured within thirty (30) days after written notice. Upon termination, you will pay for Services rendered and agreed expenses incurred up to the effective date.
Changes
We may update these Terms of Service to reflect changes in our business or legal requirements. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.
Contact
Questions about these Terms can be sent to hello@arctrait.com.